Below you will find a selection of the most frequently asked questions and answers we made for you, who considers a web hosting solution by rdf Hosting. If you should have questions, that you cannot find the answer to here, we are happy to answer them via Support. This is open 24 hours a day. Here you will find our supporters ever ready to your questions.

What is a web space?

A web space is the place on the Internet, where your home page and e-mail accounts are placed. For others to be able to send you e-mails or visit your home page, you need a web space. In other words, it is your web space that keeps your domain running.

With a web space at rdf Hosting all co-workers, family members or club members can get their own unique e-mail address. There is no limit to the amount of e-mail addresses that can be created.

Use the web space to promote your company or your club, or put the family’s photo album on the Internet, for distant relatives to enjoy as well.

How can you offer something for such a low price?

rdf Hosting starts off with the belief that it shouldn’t have to be expensive to be good. We have developed our own unique web hosting system that secures an optimal use of our resources. Because of this we can today offer a complete solution for a previously unheard-of price.

In spite of our competitive prices we never compromised on the quality. You can read more on our extensive security system under the heading "How Stable Are You?"

I don’t know anything about programming. Can I still make a home page with you?

Our vision has from the start been to offer a simple, flexible and user friendly product, which at the same time takes heed of the beginners’ competences and the expectations of the professional user. Through a focused effort we managed to develop a system, which in one solution gives both the non-technical and the technical user the possibility to unfold on the Internet.

Moreover we offer the use of several free tools, especially aimed at the non-technical user. These make it possible to create ones’ own unique home page or blog on the Internet within a few clicks.

Why should I pay for web hosting?

A web hosting solution with us is in comparison to a free solution 100% free of advertisements. This mean that recipients of your e-mails and the visitors of your home page only see that, which you have chosen to show. Your personal data will be handled strictly confidentially. There is no risk, that we share your data with others or use them for marketing purposes.

Our solution gives you good possibilities to unfold on the Internet and cover most needs of the professional user as well of those of the home user.

With us you can register your own personal domain. The domain you wish us to register for you will remain your property. You can reach more about this under the heading "Do I own the domain and can I move the domain to a different provider?"

How is it possible that you can offer unlimited traffic?

Our unique set-up gives us the possibility to offer our customers unlimited traffic on their web space. Many of our competitors would say that this is impossible. Nonetheless have we since 2006 delivered this service to our customers.

However we do not offer the possibility for our customer to have their download-site hosted with us. A download-site is a site, where each single hit generates more than 1 MB of traffic.

What language does your support speak?

Our English speaking supporters are 24 hours a day and 365 days a year ready to answer your question through our online chat service.

How do I pay?

Our primary way of payment is online payment through Paypal as this is completely safe and reliable.

Is it safe to pay with a credit card over the Internet with you?

Yes, it is very safe.

An online-payment with a credit card with us can be done through paypal. We do not save and keep your credit card details, which means it will never be possible to recreate the details you have entered during the order. This procedure is used to protect our customers and to avoid being a popular goal for hackers or other unwanted guests.

How fast can you have my web space active, if I order now?

Most orders that are paid by Paypal will be processed immediately.

When you do your order, you will receive an e-mail with the order confirmation. In this e-mail you will find a link to the domain form.

What package should I choose?

We offer several different packages. The difference between them is only the amount of disk space that we offer you. If you are in doubt on your needs, we will for starters always advise you to choose the smallest package. This package covers the needs of most and is a good place to start from.

If you should need more disk space, you can easily upgrade your package. You can do this through our Control Panel and you only pay for the difference in price between your current package and the package you wish to upgrade to.

How stable are your systems?

In spite of the competitive price, the technical quality has never been compromised. We only use suppliers that can show a quality stamp and have exhaustive backup-systems. Servers, server rooms and the bandwidth are monitored around the clock, 365 days a year.

Will I get my money back, if I am not happy?

In case you shouldn’t be completely satisfied with our solution, we offer a 14 day money returned guarantee. The guarantee is valid from the day the order is made on our website and covers all customers, regardless of the cause.

We can offer that service, because we know that our product covers by far the expectations of most people of a web hosting. Should this not be the case for you, we will gladly pay you back your money.

The refund covers the web hosting contract.

Still can't find what your looking for? Please click 'Contact Us' or if you already have an account with us please click 'Support' for assistance from our support team.